Home Depot Customer Service Remote Jobs - JJ

Home Depot Customer Service Remote Jobs - JJ

Job Responsibilities: CUSTOMER SERVICE REP

Salary: $20-30/Hour

Company: The Home depot

Location: Maine, USA

Educational Requirements: High School

Full Job Description:

Position Purpose:

We're searching out top-tier Customer Service advocates to sign up for our group right here at Global Custom Commerce, a Home Depot Company. We count on excessive overall performance and incredible customer support studies for our clients, and we pay surprisingly for it. Their reimbursement includes a combination of overall performance-primarily based totally reimbursement bonuses for excellent of carrier and extent of contacts in addition to their base hourly rate ($20/hr) and possibility for overtime. Home Depot Customer Service Remote Jobs

To be a part of our group, candidates need to be carrier-orientated those who are visible as leaders of their present day groups and need to take the following step of their careers with the aid of using coping with extra complicated and exciting problems for clients and incomes extra pay for offering even extra top notch client studies!

Our Customer Service buddies paintings in an inbound, phone-primarily based totally surroundings helping clients with any post-sale questions or problems with their configurable custom window coverings. Window masking enterprise enjoy is a plus, however now no longer required. Being a excessive-end, client-focused, answer company with enjoy continually exceeding overall performance desires with the aid of using offering the quality client studies is required. Home Depot Customer Service Remote Jobs

Our Customer Service buddies make a distinction withinside the lives of our clients and offer them with the proper solutions, turning tough conditions into "WOW" studies, and making it smooth to refer buddies and own circle of relatives to paintings on their initiatives with us. Is this you? If so, let's talk!

Our excessive-overall performance, client-centric lifestyle, entrepreneurial roots, and maverick mentality, coupled with the assets and backing of the number one domestic development store withinside the world, The Home Depot, are a completely unique possibility to be able to be a transformative retail disrupter. Plus, GCC is the world's biggest on line window masking company, and we have got were given an excellent 20-yr music file because the class killer in custom window coverings. From our open-ground workplace to our open-door ethos, our lifestyle is rooted in improving, evolving, and having amusing at paintings. Most importantly, our buddies are continually inspired, engaged, and prepared for growth.

That way you may have the assets to play an vital position in leveraging our lifestyle, people, systems, processes, and generation to offer superb client studies even as developing commercial enterprise for GCC and The Home Depot and bringing domestic outstanding pay. This is your hazard to be a part of some thing big, in a small start-up surroundings. Home Depot Customer Service Remote Jobs

Key Responsibilities:

• 60% Serve because the first-degree of touch for clients concerning any post-sale inquiries or problems, and effectively & correctly research, troubleshoot, and supply the proper answer for each client even as offering a "WOW" enjoy via lively listening, applicable probing questions, and make contact with glide control/guidance.
• 20% Utilize opportunity techniques of conversation (i.e., email) as suitable to hook up with your clients for any follow-up important to make certain all in their open inquiries are fully
• 10% Act as a liaison among clients and vendors.
• 10% Assist fellow buddies with orders, errors, product & coverage questions, cancellations, and different queries. Home Depot Customer Service Remote Jobs

Direct Manager/Direct Reports:

• This role reviews to Supervisor, Customer Service
• This role has no Direct Reports

Travel Requirements:

• Typically calls for in a single day journey much less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a snug role and there may be common possibility to transport about. On uncommon events there can be a want to transport or elevate mild articles.

Working Conditions:

• Located in a snug indoor area. Any ugly situations could be rare and now no longer objectionable. Home Depot Customer Service Remote Jobs
• Typically calls for no in a single day journey

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally approved to paintings withinside the United States.

Preferred Qualifications:

• Prior customer support enjoy withinside the window masking, indoors design, or retail industries may be helpful, however now no longer required.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No extra education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No extra years of enjoy, Home Depot Customer Service Remote Jobs

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Tech-savvy talents which includes navigating among a couple of screens, typing fast and accurately, and the usage of numerous software program packages just like the Microsoft Office Suite.
• Issue decision and prevention attitude to offer the rig ht answer the primary time.
• Ability to talk and pay attention the usage of sturdy verbal and written conversation talents
• Openness to training and feedback.
• Passion for resolving and stopping client problems in addition to offering all clients with the proper way to their particular situation
• Punctuality, flexibility, and adherence to assigned paintings schedule, Home Depot Customer Service Remote Jobs
• Open availability weekdays from 7am to 10pm and weekends from 9am to 6pm.