Amazon Customer Service Remote Jobs - JJ
Job Responsibilities: Customer Service Associate, Customer Service
Salary: $25-35/Hour
Company: Amazon
Location: Illinois, USA
Educational Requirements: High School
Full Job Description:
Our Amazon Contact Centers paintings closer to a unmarried goal: to supply the high-quality feasible assist revel in to our clients. To do that, our CS Operations groups are empowered and anticipated to assume like proprietors. We clear up issues the primary time in order that clients have an easy revel in each time. Amazon Customer Service Remote Jobs
Building on Amazon’s worldwide undertaking of being the Earth’s maximum patron-centric company’, the Customer Service group commenced operations in August 2005 and has grown progressively in length and scope due to the fact that then. Our Team individuals are empowered to assume like proprietors and remedy patron issues through phone, electronic mail or stay chat. We perform in a fast moving, dynamic surroundings and make an effect to tens of thousands and thousands of clients throughout the globe. Our relentless consciousness on system enhancements has helped us constantly evolve and increase our consciousness into new commercial enterprise domains. Amazon Customer Service Remote Jobs
Key activity responsibilities
Communication Skills:
- Good English level
- Excellent conversation talents in (written and verbal)
- Ability to talk efficiently and virtually with all clients, Amazon Customer Service Remote Jobs
Good comprehension talents – capacity to virtually recognize and kingdom the troubles clients present
- Ability to concentrate – observe clients troubles with out distraction to resolution
- Good composition talents – capacity to compose a grammatically correct, concise, and correct written response
- Ability to paintings independently and inside a group, Amazon Customer Service Remote Jobs
Computer Knowledge/Skills:
- Ability to apply a computing device laptop system
- Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing talents
- Demonstrates information of the Internet
- Demonstrates an capacity to efficaciously navigate websites
- Demonstrates a Good information of Outlook applications, Amazon Customer Service Remote Jobs
- Ability to efficaciously adapt to adjustments withinside the paintings surroundings
Customer Focus:
- Excellent customer support talents, which includes keeping consciousness at the patron difficulty in a fast moving surroundings
- Ability to empathize with and prioritize patron wishes
- Demonstrates interpersonal talents with a various patron base
- Demonstrates struggle resolution, negotiation, and de-escalation talents
- Demonstrates possession to remedy difficult patron troubles, escalating whilst necessary
- Ability to decide patron wishes and offer suitable solutions
- Maintain normal and dependable attendance, which includes the every day agenda as assigned
- Flexible with the operating agenda; can be anticipated to paintings weekends, vacations and events, Amazon Customer Service Remote Jobs
- Ability to paintings extra time as required with the aid of using commercial enterprise - as a great deal as 60 hours a week, most usually happening withinside the weeks surrounding the height season.
Problem Solving Skills:
- Effective hassle fixing talents which includes selection making, time control and instantaneously prioritization of responsibilities as assigned
- Ability to technique issues logically and rationally
- Action orientated and self-disciplined
- Organized and detail-orientated
- Ability to speedy and successfully prioritize paintings time in numerous departments to satisfy commercial enterprise need
- Ability to hold composure in particularly escalated situations, Amazon Customer Service Remote Jobs
- Qualified applicants can be cushty in a multi-tasking, excessive-power surroundings. They can be innovative and analytical hassle solvers with a ardour for outstanding customer support
BASIC QUALIFICATIONS
- Must have not less than B1 talent in written and spoken English.
- Must be 18 years of age or older
- Graduate with a minimal qualification of excessive faculty degree
- Must be bendy in rotational shifts which includes night time shifts, Amazon Customer Service Remote Jobs
PREFERRED QUALIFICATIONS
- Minimum 6+ months of Contact Center/ BPO revel in in Voice Support is a plus
