Name of The Company: Delta Airlines
Name of the Post: Customer Experience Specialist
Qualification Need: Graduation
Location: Denver, USA
What’s the Salary: $20-$30/Hour
How You Can Help Us Continuously Grow (Achieve Great Responsibility)
Delta Air Lines Is The Most Awarded Airline For Customer Satisfaction. We Are Looking For Customer Experience Specialists To Join Our High Energy Call Center Environment. As A Member Of Our Reservations Team, You Will Join A Service And Sales Focused Team That Is Passionate About Listening, Caring And Connecting With Customers. In This Role, You Will Answer Calls In An Efficient, Courteous And Accurate Manner While Assessing Customer Needs And Offering Solutions And Other Products. Ideal Candidates Will Have A Desire To Make Our Customer's Journey Not Only Exceptional, But Memorable.
Why Do You Want Delta?
Our Culture Is Rooted In A Shared Commitment To Living Our Values – Honesty, Integrity, Respect, Perseverance And Service – Every Day In Everything We Do. Exploring A Career At Delta Gives You The Opportunity To See The World While Providing Many Benefits To Help You Climb The Path Further:
- Competitive Salary, Performance Awards, Top Profit Share And 401(K) With Generous Company Contribution Of Up To 9%
- Paid Time Off Including Vacation, Holidays, Paid Personal Time And Maternity Leave
- Comprehensive Health Benefits Including Medical, Dental, Vision, Short-Term/Long-Term Health Benefits And Lifestyle Benefits
- Wellness Programs To Support Physical, Emotional, Social And Financial Health, Including Access To An Employee Assistance Program That Provides Support For You And Everyone In Your Household, Free Financial Coaching And Many Resources That Support Mental Health.
- Domestic And International (Emergency) Flight Rights For Employees And Eligible Family Members
- Career Development Programs To Achieve Your Long-Term Career Goals
- Programs For Involvement In Community Service And Sustainability
- Access To More Than 500 Discounts, Special Savings And Voluntary Benefits Through Deltaperks, Such As Car Rental And Hotel And Car, Home And Pet Insurance, Legal Services And Childcare
How You Can Connect With Our Customers Around The World
In Our Fast-Paced Environment, You'll Connect With Customers And Create An Environment Where They Feel Heard, Understood And Meaningful By:
- You Better Listen
- Quickly Identify And Own Customer Issues
- Actively Seek Solutions To Problems
- Make Quality Decisions
- Think About The Details
Communicate With A Globally Diverse Group Of Customers And Partners
Specialists Often Sell Travel-Related Services, Including Car Rentals And Affiliate Products Of Credit Card Merchants. Specialists Must Understand And Comply With All Delta And Us Department Of Transportation (Dot) Regulatory Compliance Requirements. There Are Future Opportunities To Progress To Specialist Teams Dealing With Customer Issues Or Complex International Ticketing Issues. As Delta Continues To Offer Our Customers New Ways To Connect With Us, Specialists Can Assist Customers Through Twitter, Facebook Or Other Emerging Social Media Platforms. The Starting Salary For This Position Is $15.76 Per Hour. Another Jump Will Occur In 10.5 Years. What You Need To Succeed (Minimum Qualifications)
High School Diploma, Ged Or High School Equivalent.
- Handles Different People, Mindsets And Styles. Always Prioritize The Safety And Security Of Yourself And Others.
- Must Be Over 18 Years Old. Authorized To Work In The United States.
- New Hires Are Flexible To Work Pm Shifts With 2 Consecutive Days Off Likely To Be Offered In The Middle Of The Week. Digital Literacy To Navigate Airline-Specific Web And Software Applications, E-Mail, Instant Messaging, And Internet Searches.
- Demonstrate Clear, Fluent And Respectful Oral And Written Communication With Appropriate Grammar, Tone And Pronunciation. Reliability And Commitment By Maintaining Excellent Attendance, Performance, Self-Motivation And Goal Achievement.
- Passed A Pre-Employment Background And Drug Test.
