Name of The Company: Walgreens
Name of the Post: Call Center Representative
Qualification Need: Graduation
Location: Lincoln, USA
What’s the Salary: $20-$30/Hour
Summary Of Work:
Performs Data Entry And Patient Registration In Accordance With State And Federal Regulations. Responsible For Handling Third Party Rejections And Responding To A High Volume Of Customer Inquiries, Working Under Direct Supervision. Follows Standard Operating Procedures And Performs Duties In Accordance With Company Policies And Procedures. Accountability For Using Pharmacy Systems To Retrieve Patient And Medication Information. Duties May Vary Depending On Assigned Department.
Duties:
Using Walgreens Prescription Data Entry Procedures And Guidelines, Processes New Patient Registrations By Entering Data Into The Appropriate System. Processes Patient Prescription Requests Within HIPAA Guidelines And Places Orders For Processing. Fixing Problems With Getting Missing Prescription Information And Interpreting Medical Abbreviations (SIG Codes). All Exceptions Related To Data Entry Resolved.
Handles Correspondence With Patients (Incoming Calls, Chat, Email) And Makes Outgoing Calls To Prescribers And Patients As Needed. Resolve Third-Party Rejections By Reviewing, Gathering Information, Correcting And Resubmitting For Processing As Per Individual Plan Requirements. Makes Telephone Calls To Insurers And Others To Obtain Information, Underwriting Approval, Or Otherwise Resolve Third-Party Denials. Provides Assistance To Pharmacists, Both In The Facility And At Other Locations. Identify And Communicate Issues To Senior Staff As Needed. You Must Obtain An Active Technician License Or Certification Within The First 90 Days And Maintain An Active Technician License Or Certification.
Basic Qualifications
High School Diploma Or GED. A Basic Level Of PC Skills (Eg, Starting And Shutting Down A Computer, Using A Mouse To Point And Click, Starting And Closing Programs, Switching Between Programs, Saving Files, Printing Documents, And/Or Finding Information Online).
Basic Search Engine Skills, Including Opening A Browser, Entering Urls In The Correct Place, Using The Search Engine, Bookmarking Pages, Navigating Using The Back/Forward/Stop Buttons, And Filling Out Online Forms. Intermediate Keyboard Skills (At Least 25 WPM, Touch Typing, Document Formatting).
Preferred Qualifications
- At Least 1 Year Experience As A Pharmaceutical Technician In A Retail Or Call Center Environment.
- At Least 18 Months As A Pharmacy Technician With State Certification/Registration Issued By The State Board Of Pharmacy As A Nationally Recognized Certifying Agency.
- Experience Providing Customer Service To Both Internal And External Customers, Including Meeting Service Quality Standards And Evaluating Customer Satisfaction.
- Intermediate To Advanced Level Of Keyboard Proficiency (At Least 35 WPM, Touch Typing, Document Formatting).
- Fluency In Spanish And English.
